Exchange & Return Policy

At Red Cotton, customer satisfaction is our top priority. You may request an exchange or return for eligible products in accordance with the following terms and conditions.

Exchange & Return Period

• Products may be exchanged or returned within 14 days from the date of delivery if you are not completely satisfied with your purchase.

• In the event of a manufacturing defect, you may request an exchange or return within 30 days from the date of delivery.

Exchange & Return Conditions

To qualify for an exchange or return, the following conditions must be met:

• The product must be in its original condition.

• The product must be unused, unwashed, and undamaged.

• The original packaging and all tags must be intact.

• The original invoice or order number must be provided.

Important Policy Guidelines

• Please handle products intended for exchange or return with care. Red Cotton is not responsible for any damage or loss that occurs while the product is in the customer's possession. Requests may be declined if the product does not meet the required conditions.

• Packages cannot be opened or returned directly to the courier upon delivery, except in cases where Red Cotton has shipped the wrong product.

• Please avoid trying on products while wearing perfumes, deodorants, or any substances that may leave stains or marks on the garments.

• For promotional offers or bundle deals, individual items cannot be exchanged or returned separately. The entire bundle must be exchanged or returned as a complete set.

• For hygiene and safety reasons, and in accordance with the regulations of the Ministry of Health and the Ministry of Commerce, the following items are non-returnable and non-exchangeable:

  • Underwear

  • Towels

  • Leggings

  • Thermal wear

  • Socks

  • Swimwear

  • Any similar personal-use items

Exchange & Return Through Branches

• Products may be exchanged or returned through any of our branches, subject to product availability and compliance with our Exchange & Return Policy.

• Exchanges completed through our branches are processed free of charge, with no shipping fees.

Refund Policy

• For returned products, the items must be delivered to one of our branches.

• Once the returned product has been inspected and approved, the refund amount will be issued through the branch.

• Refunds are processed in accordance with Red Cotton's procedures and do not incur any shipping fees.